Victron Troubleshooting Guide
Victron's support model is that support is provided by the retailer that sold you the product. Accordingly, Sunergy is pleased to support Victron products purchased from Sunergy. If you didn't purchase it from Sunergy, please contact the retailer you purchased the product from.
Notwithstanding, please follow the steps in the Victron Trouble Shooting Guide which can be found here: