Returns Policy

Returns Policy main image Returns Policy image

Refund of purchase

Under Australian consumer law, you are only entitled to a refund in specific circumstances such as where an item is significantly not as described or as per certain circumstances under our warranty section

Exchange of purchase

Please choose carefully as Sunergy Solar does not normally accept return of goods where you have simply changed your mind.

You can return for refund or exchange a purchase when:

  • The item is defective per Australian Consumer Law
  • Goods are supplied incorrectly*
  • Goods vary from their description*

* We must be notified within 2 days of receipt of goods that they are incorrectly supplied or described.  These goods are to be returned unused and with their original packaging.  Please retain your invoice as proof of purchase.  We will arrange for return shipping by e-mailing you a pre-paid return label, which you will affix to the item and drop off at the post office or courier pick up point.